Process
Plan
Develop and implement a workplace strategy, a multiyear plan and annual operating plan. Manage Capex plus Opex budgets. Develop global design themes and local elements. Identify user stories. Create scalable processes. Plan smart to ensure success.
Build
Build dynamic, innovative and collaborative spaces that energize our people. Leverage design based on user stories and how people interact with their environment: Connect. Focus. Wellness. Socialize. The build team and capex budgets are managed to ensure on time plus on budget project completion.
Operate
Global offices are managed to a high level of service and positive user experiences. Our global workplace team and vendors provide workplace services, events and facility maintenance. Global opex budgets and key metrics are tracked and managed.
Financial
Our employees are one of our most important investments. But not our only investment. We need to spend wisely. New workplaces need to be right-sized with capacity for current headcount plus capacity for growth. Expansion paths are identified and negotiated. Various lease structures analyzed. Investment is maximized by leveraging high quality design cost effectively. Scope management and value engineering are utilized to stay on time + on budget. Metrics of cost per employee and cost per square foot by region and function are created and tracked to assist in intelligent workforce strategy and planning.
Teams
Lead, mentor and leverage workplace teams, build teams and vendors. These teams are Workplace ambassadors ensuring engaging, dynamic and innovative work environments.
Photos reprinted from Twitter
About
Director, Global Real Estate and Workplace
Lead and manage global real estate, facilities and workplace services.
Experience
- Provide workplaces that attract and retain employees
- Create global real estate and workplace strategy
- Manage global real estate portfolio
- Strategic planning, site selection, lease negotiations and build-outs
- Third party vendor selection, negotiations and management
- Construction and project management for multiple parallel office expansions
- Design decisions and ensure blueprints, specs, finishes and build align to the plans
- Workplace facility management, provision of workplace service, employee events
- Develop multi-year and annual operating plans
- Manage Capex and Opex budgets
- Work with key stakeholders and functional leads
- Identify business goals and constraints
- Benchmark against market and industry standards
- Create metrics, SLAs and scalable processes
- Lead multi-functional teams
- Ensure global consistency and high level of service
Results
- Managed 22 workplaces across 14 countries with a team of 9
- Developed company's first global real estate strategy and workplace strategy,
- Created Real Estate and Workplace multi-year directional plan and annual operating plans
- Development of financial portfolio management modeling and budget tool
- 15+ years experience managing vendors, leading projects and negotiating complex contracts
- Developed global design themes unique to company's product, brand and culture
- Proven budget compliance (0% Opex variance. 3% Capex variance vs. 10% contingency).
- Proven schedule compliance
- Expanded or replaced 50% of workplaces within 12 months and 98% within 24 months
- Developed per employee and per square foot metrics for better workforce planning
- New offices for San Francisco (4/23), Minneapolis (6/4), Singapore (6/24) and London (6/24).
- Positive Glassdoor employee feedback about new workplaces and cultural impact